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Privacy Policy

Introduction

At Voice Data Vault, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect personal and business data through our voice analytics platform. As a SaaS solution that processes sensitive call data, we are committed to ensuring transparency and safeguarding the information entrusted to us.

By using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of data:

  • Call Audio Data: Voice recordings uploaded by customers for analysis.

  • Transcription Data: Text derived from voice data through speech-to-text processing.

  • Call Metadata: Timestamps, duration, phone numbers, agent/customer identifiers, and call context.

  • Behavioral & Sentiment Data: Insights generated from calls including sentiment analysis, keyword detection, speaker segmentation, and conversation patterns.

  • Customer Account Information: Names, email addresses, company details, billing information, and usage logs.

 

We do not knowingly collect data from individuals unless provided to us directly by our customer in the course of using our service.

How We Use Your Information

We use collected data to:

  • Provide call transcription, sentiment analysis, and insights to our customers.

  • Improve the performance and accuracy of our AI-powered analytics features.

  • Support account management, customer support, and billing operations.

  • Monitor service usage and ensure system integrity and security.

  • Fulfill legal and contractual obligations.

We do not sell or monetize customer data or insights derived from it.

Data Ownership and Control

  • Customers retain full ownership of their original call recordings and associated data.

  • We act as a data processor on behalf of our customers, who are responsible for ensuring they have the appropriate consent or legal basis to upload and analyze call data.

  • Customers can request data deletion or export at any time by contacting our support team.

Data Sharing and Third Parties

  • We may share data only under these circumstances:

  • With authorized service providers (e.g., Azure Cognitive Services) for transcription and analysis, under strict data protection agreements.

  • When required by law, regulation, subpoena, or court order.

  • To prevent fraud or ensure security in accordance with applicable laws.

  • We do not share identifiable data with advertisers or unrelated third parties.

Data Retention

  • Call data is retained for as long as configured by your organization. We provide tools to automate data purging and anonymization in compliance with your company’s policies or applicable laws.

Your Rights

  • Depending on your location, you may have the right to:

  • Access or correct your data.

  • Request deletion of specific data.

  • Object to certain processing activities.

  • Lodge a complaint with a data protection authority.

  • Requests can be made by contacting: contact@voicedatavault.com

Changes to This Policy

  • We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Changes take effect immediately upon posting unless otherwise noted.

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