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Optimize Every Conversation

 

Data on a Touch Pad

Unlock Actionable Insights from Voice Data 
Every conversation holds valuable information. Voice Data Vault is a voice analytics platform that helps you uncover patterns, evaluate agent performance, and improve customer experience. Turn raw call data into strategic decisions with intelligent speech analysis and call tracking tools.

Our Mission

We help businesses turn conversations into clarity.
By analyzing voice data at scale, we deliver deep, actionable insights that uncover trends, track performance, and reveal what truly drives customer experiences—empowering teams to make smarter, faster decisions.

Analyzing call performance metrics

Smart Features

Our platform helps you turn conversations into measurable progress.
We equip your team with the clarity, visibility, and confidence to optimize every call, improve performance, and make smarter decisions at scale.

Understand How Customers Really Feel

Reveal shifts in mood, tone, and engagement across every interaction. Identify moments of frustration or delight to improve agent coaching, escalate smarter, and shape CX strategy.

Every Word Captured, Every Insight Preserved

Accurate, speaker-ordered transcripts transform raw calls into structured, searchable data—enabling deeper exploration, compliance tracking, and performance analysis at any scale.

What’s Not Being Said

Silence speaks volumes. Pinpoint gaps in engagement, poor handoff points, or agent hesitation that affect call quality—and improve talk flow, responsiveness, and resolution time.

Spot the Words That Matter Most

Automatically identify key business, risk, or escalation terms across all calls. Uncover hidden trends, ensure compliance, and trigger smart alerts based on real voice data—not guesswork.

Explore Every Layer of Your Voice Data

Drill into conversations by team, time, topic, or sentiment. Slice data by speaker, score, or keyword to surface patterns, spot outliers, and make confident, data-backed decisions—fast.

Call Center agents having conversation with customer

Service Tiers - Find the Right Fit

Scalable intelligence for every stage of your growth.
Voice Data Vault is built to adapt—whether you're launching your first analytics initiative or integrating enterprise-level insights into your operations. Our tiered plans give you full access to the tools that turn unstructured voice data into clear, actionable intelligence. From foundational transcription and keyword tracking to deep behavioral metrics and customizable dashboards, every tier unlocks a smarter, more efficient way to explore and optimize customer conversations. Choose the level of insight that fits your team today—and scale effortlessly as your needs evolve.

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